Order Acceptance and Production Scheduling:
Due to the thousands of different ways to produce a workbench, including model, options, sizes, top and frame colors, the BenchPro™ factory does not start the production of an order until they have a firm shipping date.
-Each order we receive is individually produced.
Orders with notations "Call for Delivery Instructions", "Call before Delivery", "Hold for Delivery" or any similar notation will not be produced until a firm shipping date is determined.
If you are not certain when you need the order, or that you have space to store it, advise our customer service staff so they can assist you in determining the best time to start the order so it arrives in a timely manner.
Additionally, our staff automatically contacts each customer on the day of shipment, or late on the day before, to reconfirm the customer is still prepared to receive the shipment. Exception: If customer advises customer service in advance that they are ready, and the order is scheduled to ship within five days, no call will take place.
It's important that you're ready when the shipment arrives. If the order arrives and the customer is not prepared to receive it, or for any other reason, including obvious or suspected damage* they will not accept the shipment that day, the carrier will return the shipment to their distribution facility pending notification of how to handle the shipment. This will cause them to transport it two more times, and they will charge a redelivery charge when they are advised to return the shipment to the destination, or freight charges back to BenchPro™.
If the order is refused or returned to the carrier due to no fault of the carrier or BenchPro™, storage fees will start to accrue within 48 hours of the refusal of the shipment. As carriers are not well prepared for storage work, their fees are generally very high. It's best to find local storage or advise them to return the shipment to us if you do not expect to be ready for redelivery within a week or two.
We will hold a returned shipment or a delayed shipment 14 days at our warehouse at no cost. Than a fee of $6.00 per day per pallet will accrue. You will be invoiced monthly for long term storage. All shipments are invoiced the date of the scheduled shipment.
*If there is damage, its best to keep the shipment and notify us. Inspect it when it arrives, and notate any damage or possible damage on the bill of lading form before you sign. That eliminates any dispute with the carrier if damage is found. We will take care of the replacements ahead of all other orders, and settle with the carrier ourselves, as we contracted with them for you. - We've found this process inconveniences the customer the least.
Exception: If you select a different carrier, we will ship the order freight collect. We will only call them to schedule pickup, as they are your vendor.