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Carts Warranty

Carts Warranty:

- Frames are warranted to stay as strong as new for 5 years.
- Our heavy power paint, zinc and chrome plating will not delaminate, fade, become unattractive for 5 years.
- Static Control (ESD) properties must remain within the nationally accepted standards of ANSI/ESDA S20.20, GSA and The ESD Association established and in place at the time of sale, for 5 years.

Exceptions:

- Our cart warranty is only extended to the original purchaser and is prorated when used in multiple-shift operations.
- Casters are warranted against premature wear for 5 years.
- Normal wear and tear is expected over time, and is not covered.

BenchPro™ will either refund the entire purchase price including freight (if by our freight carrier) and tax (if any) or replace the product or component that is defective at our discretion.

Product Returns:

As we make all orders from base materials, and do not carry an inventory, we charge a "restocking fee" on unneeded and unwanted, yet ordered products. We also charge a restocking fee for products ordered but cancelled after the product is built. This is to cover our repackaging and handling, and remarketing. Customers pay the cost of freight both ways.

Restocking fee schedule:

A. Tray, Stencil, Chassis. SMT, Solder Pattet and Platform carts in standard sizes and colors will be charged 25%.

B. Any cart in a custom size or color will be charged a 50% restocking fee, as we will have a difficult time reselling them without a large discount.

C. Custom design and non-catalogue items are non-returnable.

D. No product shall be returned after 60 days.

E. Customer Pays Freight

For Service: Call BenchPro™ at 888-700-9888 or email info@benchpro.com. Customers only have the obligation to report the problem and BenchPro™ will take care of the rest.